Jenzabar University

Our office is located in the Proctor Library, 3rd floor, Room 360. We provide computer and software support, academic technology support, networking, information systems, telephone services, systems integration, development and IT security services to the academic and administrative areas of Flagler College.

Our Help Desk provides students, faculty and staff with a centralized point of contact for all supported products and services.  We strive for fast, friendly service and are here to help students and employees find technology solutions to fit their needs. Services are accessible in a variety of ways: appointment/walk-up (Room 360, Proctor Library), email (support@flagler.edu), and phone (904) 819-6293.

Services We Provide

• Management of campus computers, servers and printers
• Management of campus internet connectivity
• Management of network & email accounts
• Troubleshooting dormitory network connectivity
• Facilitating purchases of campus technology equipment and software
• Referral to local technicians for personal computer help

Use SelfService to update/change your Flagler College network account password.

*Passwords must be 15 or more characters long

And should contain:

• at least one UPPERCASE letter
• at least one number
• at least one special character (!, $, #, %,*)

And should NOT contain:

• your username
• your first, middle, or last name
• qwerty, asdf, abcde, 123, 1234, flagler

*Password cannot be the same as any of the last 10 passwords

*Passwords must be changed every 90 days

Matt Angelo, Senior Help Desk Technician

Roberto Colangelo, Help Desk Technician         

Jake Cook, Security Analyst

Doug Hart, Senior Help Desk Technician                

John Hein, Business Systems Analyst

Summer Hoppenworth, Senior Help Desk Technician           

William Jackson, Director of Network & Desktop Support 

Sarah Jackson, Business Systems Analyst

Gwendolen Pechan, Chief Information Officer

Shannon Swanson, Director of Administrative Services

Joelle Sutton, Help Desk Administrator

Michael Todrick, Systems Administrator

Student Workers:

Dani Corrales

Bryleigh Koepsell

Alaina Medina

Flagler College Multi-Factor Authentication (MFA)

  For all Microsoft services (email, SharePoint, OneDrive, etc.) use Microsoft Authenticator

What is Multi-Factor Authentication (MFA)?   When a system attempts to determine that you are who you claim to be, that is referred to as authentication. There are three methods, or factors, by which you can be authenticated.

1. Something you know, such as a password
2. Something you have, such as your mobile phone
3. Something you are, such as your fingerprint

When more factors of authentication are used together to access security-sensitive services, the authentication process is more reliable and the level of assurance of your identity is greater, leading to better security.

MFA provides an extra layer of security

Activating MFA verification enhances protection of your account from hackers. We are used to one layer of security (our password) to protect our accounts. With MFA, hackers would need to not only get through the password layer but would need your phone or other verification method to get into your account.